Your purchase is for the service of photography. Once we have photographed the game, your request is considered fulfilled and is non-refundable.
If you are unable to attend the tournament, you can get a full refund if you inform us 72 hours or more prior to the event.
In the rare event that we are unable to photograph the match, you will receive a full refund. Please note, being unable to photograph refers to situations where no photographs were taken, not cases such as "He/She didn't play" or "I decided not to order."
Reshoots or additional photos are available at our discretion. We aim to provide the best service and accommodate your needs where possible.
The photographs on our site are fully representative of our work, but they should not be considered a guarantee that the photos from your match will look exactly the same. Each match has unique conditions and levels of play, which can affect the final images.
We strive to deliver high-quality photographs that you'll love. If you're not satisfied with our work, please communicate with us as clearly and as early as possible at the event. We will do our best to address your concerns.
We do our best to capture high-quality images under all conditions. However, the results can vary depending on what happens during play. Please remember that our aim is to deliver the best images possible based on the circumstances.
For any concerns or issues during the event, please reach out to our on-site team. We'll be more than happy to assist you. Remember, communication is key. We really, really want to do a great job for you!
